FREQUENTLY ASKED QUESTIONS
Yes. We make every effort to ensure that our product photos accurately represent the actual items.
As many of our creations are made with natural stones, each piece may have slight variations in color, texture, and details, making every item unique.
After placing your order, a confirmation email with your order details and receipt will be sent to your registered email address.
You can also contact our customer service team if you need assistance with your order information.
We want you to be satisfied with your purchase. If you need to return an item, please contact us within 30 days after receiving your order.
The item must be unused and kept in its original condition and packaging.
Please contact our support team before sending any return package.
Some collections are limited due to the availability of natural materials and handcrafted production.
If an item is marked as out of stock, please contact us or subscribe to our updates to receive restock information.
We ship worldwide from China to customers around the globe.
Shipping availability and delivery times may vary depending on your location.
After your order is shipped, you will receive tracking information by email.